System Quiet Periods state the times when no messaging activity is allowed across the entire Connect system. Quiet periods are typically configured to disable the sending of SMS or push notification messages to customers at night outside of normal communication hours.
System quiet periods are detailed as the baseline for the Connect instance and are overridden by the quiet periods defined at the company level. That is, Connect will adhere to the quiet periods defined at the company level first. If no company quiet periods are defined, the quiet periods defined at the system level are used. For more information on company-level quiet periods, please see Company Quiet Periods
Quiet periods are defined by choosing the start time, end time and effective day of the period for messaging inactivity.
