Like conversations, if a Connect user is assigned to one department, new campaigns created by that user are automatically assigned to the user's department. If the Connect user has all department permissions, that user can assign any department to a new campaign or change a department on any campaign.
Conversations are department dependent. If a user changes the department associated with a campaign, the conversation departments do not change and they are no longer associated with the campaign. The conversations must be reassigned.
Note: Assigning a department is mandatory when you create a campaign. You cannot save the campaign
and you cannot move the Target and Summary pages unless a department is assigned.
