KCXML Reference

In Connect, the Event Listener enables an external system to load event data into Connect in real time by sending a Connect XML (or KCXML for Kana Connect XML) formatted message. This document defines the syntax for KCXML.

KCXML is based on Message Markup Language (KMML), which is a simple markup language defined using the standard eXtensible Markup Language (XML). KCXML extends XML by providing more tags for events and customers. The new KCXML tags are:

<xml version>
<KanaRoot>
<EventRequest>
<Customer>
<CustomerAttribute>
<CustomerPreference>
<Event>
<EventAttribute>
<ExternalXML>

The following sections discuss the following: