Before messages are able to be sent to customers, mail farms must be created to manage the sending of emails to customers. Like SMPP servers for SMS messaging, mail farms interface with external servers to send email messages. Connect uses mail farms to connect with external servers using Simple Mail Transfer Protocol (SMTP).
Connect allows you to set up one or more mail farms. Users can select a different mail farm at the conversation, campaign or message level. An email is sent through the secondary mail farm selected at the message, campaign or conversation level, whichever is available in the order of priority. If there is no specific mail farm selected at these levels, then email is sent through the default mail farm.
