When Connect receives inbound messages from any source, they are handled by the Mail Processor. The Mail Processor executes a sequence of reply handlers for each message. Each reply handler examines the message and determines whether it can handle the message or not. If a reply handler can handle the message, then processing stops and if it cannot, the next reply handler is called. Complex and sophisticated inbound message handling logic can be implemented by sequences of reply handlers.
Edit Reply Handlers
Follow these directions to edit a reply handler.
- From the Reply Handlers screen, click Actions > Edit beside
the reply handler you want to modify. The Enter Reply Handler
Information screen appears.
- Click the Redirect Reply checkbox if you want to redirect the
customer's reply.
- In the Email Addresses field, type one or more email addresses.
Separate multiple email addresses by a comma.
- Click the Archive checkbox if you want to archive the reply handler.
The Directory field is activated.
- In the Directory field, type the archive directory path.
- Click the Save button. The Reply Handlers screen appears.