Connect features an entity called Department in administering Connect users. Connect users who belong to a department will have access restricted only to those conversations and campaigns that belong to that department.
Create New Department
Follow these directions to create a new department.
- From the Users tab Departments screen, click the Create a
New Department button. The Department Name screen appears.
- In the Department Name field, type a descriptive name for the department.
- Click OK to save the new department.
Edit Department
Follow these directions to edit a security profile.
- From the Users tab Departments screen, click the edit icon
on the row with the
department you want to edit. The Department Name screen appears.
- Make your changes.
- Click OK to save your changes.
Delete Department
Follow these directions to delete a department.
- From the Users tab Departments screen, click the delete icon
on the row with the
department you want to delete. A confirmation dialog box appears. - Click OK in the confirmation dialog box. The department is removed from the list.