The Reply Handlers tab in the Admin Messages window is where you to define and maintain the rules for handling specific types of customer replies.
Follow these directions to edit a reply handler.
- From the Messages tab Reply Handlers screen, click the edit icon
for the handler you want to edit.
The Enter reply handler information screen appears. - In the Redirect Reply field, choose whether to redirect a reply email from the customer. If you choose Yes, the Email Addresses field becomes active.
- In the Email Addresses field, type one or more redirect email addresses.
- In the Archive field, choose whether to archive the message. If you choose Yes, the Directory field becomes active.
- In the Directory field, type the archive directory name.
- Click OK to save your changes. The Reply Handlers screen appears.