What’s New
Connect provides the ability to identify and target SMS recipients and wireless domains requiring short text content. This feature enables administrator to maintain a list of SMS Aggregators and Wireless domains requiring short text content (text content with up to 160 characters). The users can define in the message configuration the short text content to be sent to these recipients.
Workflow Details
This section provides a technical overview and workflow details of SMS/Wireless domains feature.
The following steps describe the workflow depicted in Figure 1:
- User defines or imports a list of wireless domains using Connect user interface (Admin > System Configuration > Wireless Domains).
- User creates or updates the SMS/Wireless domain customers through Connect
user interface or Informatica. Note: Recipients of SMS and users of wireless domains requiring short text messages need to be stored in Connect using the following e-mail address format: <phone_number>@<domain>, where <domain> is either the SMS Aggregator to be used from Connect or the wireless domain (for instance, [email protected] or [email protected]).
- User creates a campaign with ‘short text’ or other content types as appropriate.
- Connect (Conversation Manager) processes the launched campaign.
- Connect (Conversation Manager) determines the content type to be sent to a customer.
- Connect (Mail Sender) prepares the message content to be sent.
- Connect (Mail Sender) sends the e-mail message to the appropriate domain.
- The SMS or e-mail messages are delivered.