Continuous improvement Whether you are Tony Robbins and call it CANI (Constant and Never-ending Improvement), or Dr. W. Edwards Deming and name it Kaizen (positive change), the process of creating a steadfast system with the sole purpose of improving a product is abundant in today’s marketplace. It is seen in the processes of Agile software […]
Brick Street Connect 10R5
We’ve been busy. For the past three years we’ve been rewriting our UI from scratch (in Grails and JQuery) and we’ve been re-architecting the Connect platform to support messaging on any channel you can imagine. The new UI greatly reduces the number of screens required to complete each task, and improves key areas like campaign […]
CRM Idol: We’re through being cool
Brick Street was a contestant in CRM Idol and the judges said we are “uncool.” They are exactly right. We are not cool. We are an enterprise software company. The company was “founded” in 2008 when we acquired our products and customer base from KANA. This is the reverse of how most companies get started. Since we […]
Alternatives to Low Security ESPs
If you cannot accept the occasional security breach, what is the alternative to ESPs? On 1 April 2011, Epsilon disclosed that they had suffered a security breach and that a “subset” of their clients’ customer data had been exposed. Several experts observed that this breach will lead to a rash of targeted spear phishing attacks: since the attackers got customer […]
