The EMA 7.3.2 is now available to customers with current maintenance contracts. This release maintains feature parity with KMA 7.3.1 but has been updated to support Java 5, Oracle 10G R2, Microsoft SQL 2005, WebSphere 6.1, Weblogic 10, and JBoss 4.2.

Please contact Brick Street Software Support for instructions on how to obtain the release. More information on the release is available on the password-protected part of the web site.

Brick Street Software will be exhibiting at the KANA Customer Summit, October 19-22, 2008 in San Jose, CA.

For information and registration:

http://www.kana.com/summit08

Brick Street Software has completed the acquisition of Kana Software's marketing software product suite.

• This is good for Kana because they can focus their resources on building next-generation customer service solutions.
• This is great for companies that have invested in Connect, KMA, and KFA because these products are now in the hands of a company that is intimately familiar with the technology and market space, and that will continue to support and evolve the products.

We are currently planning the next release of these products. If your company has a current maintenance contract with Kana, you should have already been contacted.

If your company uses Connect, KMA, and/or KFA and you do not have a maintenance contract, please contact us at sales@brickstreetsoftware.com or +1 603-912-0046 for information about our new product roadmap and a maintenance reinstatement quote.

Kana's FAQ on the transition follows...